'nother Hotmail ?

[Wingdesigner]

Yes, I know I should have switched to gmail by now but I didn't. Hotmail has changed my "look" and now when I go to sort my emails, I can't see anything in my "move to" list beyond the "m's". The scroll bar is there for the list, but it disappears beyond the visible portion and I can't get that portion to move up with either scroll bar. Without changing my entire display settings, how can I fix this, or how can I get back to the "old" hotmail look?:wacko:

[joclyn]

go to 'options' (upper right hand corner) and then select 'classic version' of hotmail.

[Wingdesigner]

Jocelyn, I know what you're talking about and I did that the last time they changed their appearance, but that "option" isn't available anymore, and I can't change the resolution on my display--it's as far as it will go now. Apparently there is no "classic Hotmail" anymore. Some of my other hotmail accounts haven't changed (yet) but the one I use most must have attracted their attention for this "improvement". :mad: Sigh, it looks like I'm stuck.

[joclyn]

hmm. i didn't think they were going to force you to use the 'updated' version. (hasn't happened to me yet).

k.

did you check ALL the settings and/or options in hotmail??

the 'switch to classic' button is on the lower left side of the inbox page when in the 'full' version of hotmail (you can also change it from options).

did you go into options>more options>reading pane settings and turn it off?

did you refresh the screen? use the refresh button on the toolbar and if that doesn't help, use the f5 key.

if still no good,

delete all your cookies and cache. close all browser windows and open a new/fresh one and log in to hotmail and see if that makes a difference.

if nothing here helps, contact the support line - via email or with the livechat thing. i've found the email better than the livechat - although it takes longer, you don't have as much of the 'repeating everything you say' bit that you get with the live chat...they get the chance to translate your message (they're in india) without taking up your time with repeating everything you've said back to you (which they do in the live thing).

good luck!! and please post whatever resolution you end up finding!!!

[Wingdesigner]

hmm. i didn't think they were going to force you to use the 'updated' version. (hasn't happened to me yet).

k.

did you check ALL the settings and/or options in hotmail?? Everything I could find.

the 'switch to classic' button is on the lower left side of the inbox page when in the 'full' version of hotmail (you can also change it from options). That's part of the problem, I cannot get to the bottom of any page or pane. The scroll bars go down to the bottom, but the page doesn't--it disappears underneath the permanent stuff at the bottom of the screen (where it says "done" and where the start menu/time, etc. reside) Their blurb says my new look is a combinate of full & classic live/hotmail.

did you go into options>more options>reading pane settings and turn it off? It's now a "positional" thing and yes, it's off.

did you refresh the screen? use the refresh button on the toolbar and if that doesn't help, use the f5 key. Yup. no difference.

I'm thinking that part of the problem may be my screen size--I have a 15" flat panel. Kinda like running an older version of Windows, I may be "unsupported" right out of existence as Microsoft keeps putting on new o.s.'s and features, and basically deleting the codes for the older stuff, like they don't support Windows 98 or ME, and barely support 2000 and XP. I had a hard time getting my 2007 'puter to accept my 15" screen and it's not that old. I may have to find the bucks for a 17" f.p.(I don't have room for anything larger) and maybe that will help? Some pages don't display text properly now, it's all jumbled up on top of each other, making it difficult if not impossible to click on links. I cannot set my resolution any higher than the 1024x768. Do you think a bigger screen would solve this? Although I prefer the windows classic--it was much easier to deal with all in one pane instead of different panes that cannot be resized. It's a real pain...
I've looked for a "restore defaults" like on the MSN home page, but found nothing. I have not yet deleted all my cookies because that's a pain to restore some of my sign-ins (like BS). I may try it as a last resort, but then I have trouble logging into BS--so it may be a while before you hear back from me. Thanks for all your suggestions.

[joclyn]

yeah, i avoid deleting cookies when i can, too!!! so, what i usually do is just delete the cookies associated with the site i'm having a problem with and that usually helps. there is the rare occassion where another sites cookie is causing a problem - it's very rare that cookies have similar coding/info, it does happen though. so, just delete msn and hotmail stuff and see if that helps.

also try making the browswer window smaller that full-screen and that may force something and then allow you to fully scroll down.

is your computer fully up-to-date? all windows updates and driver updates (for the monitor and graphics card) too? you could try going into the device manage anre reloading the driver for the monitor and/or the graphics card. could also try going in to safe mode and seeing if there are any ghost drivers running. if you find anything, delete all copies of the drivers and then restart - things should work okay once the ghosting copy is gone.

also check for virus/worm/trojan stuff! there was an update released by microsoft last week...NOT in the tuesday stuff - this was a seperate item. whatever the problem is/was was a big enough deal that they did an immediate release for the fix. i've not heard anything about what the fix does if you've already been compromised...i'd assume the fix will only work properly if the system is not already compromised and if it is, you'll still need to remove whatever is on there and then apply the fix. the problem is mainly someone gaining access and remotely executing codes to send bots...still, any vulerability that is opened up can lead to more things working their way in. also, things like flash-player and adobe reader being outdated also leave you open to attacks. so, it's not just the microsoft stuff that needs updating!

one thing to do to try to see if the problem is on hotmails side or yours is to access the account from a different computer. if the problem IS hotmail, then no matter what type of system setup or monitor size, the issue will still be there.

[Wingdesigner]

I was thinking of going to the library and seeing if it did the same thing there. I have tried resizing it but the problem still exists. It goes off the bottom and disappears underneath the bottom bar and I can't get to anything. It's only my main HM account (which has the most amount of saved stuff on it); I have others for other things in HM, and they don't have this "new" look or any announcement. Sigh, I have been wanting a bigger monitor... Guess I'll quit procrastinating...
All updates including the security ones, adobe, etc., are in place. Sometimes I'd just like to start over with a new computer! No amount of Rogaine is gonna replace the hair I pull out over 'puter issues!

[joclyn]

:mad:

i just got switched to this 'new look'

:mad:

don't like it!!!!!!!!!!

i did see that it took a bit for it to completely load up and once it did i could see the scroll bar on the right-hand side.

man! i DO NOT like the formating AT ALL!! all the folders are scrunched down with a scroll bar to go down the list and you can't see the whole subject line and there's no way to increase the size of it. THAT is a big issue with my freecycle stuff...i can't see the full description now so have to actually open the emails to see what's being offered...before i could just scan down the list and check off what i wasn't interested in.

this shortened subject line will also cause me to read all the emails from my ferret groups, too. again, because i can't see the whole subject line.

:mad::mad::mad:

comcast also just switched to a new email thingy. THAT one is even worse than this new hotmail thing.

fyi, i have my monitor set for 1024 x 768 and it's a 15 in monitor. the hotmail thing fits in it fine.

did you make any progress with viewing things on your computer??

[Wingdesigner]

Nope. Tried to go to the library to see if it's just me, and duh, it was Tuesday and they were closed. Sigh. Big b.d. for spousal unit Thursday, they close early on Friday--who knows when I'll get over there. Jocelyn, I have scroll bars, but they don't work on the main pane and thus the scroll bar for the "move to" only goes down as far as the bottom of the screen and won't scroll any further. Which in my case means anything below "m" I can't get to. :mad: That's the resolution I have my monitor set at, it won't go any higher. The rest of your complaints are mine, also. I've already fired off a nasty note to Microsoft, doubt I'll hear back. Will keep you posted.

[joclyn]

ahh!! i see what you mean! i wasn't getting it before!

mine is the same!!! when i check off a message and click on the 'move to' field, the pop-up window appears that lists all my folders...except it only scrolls down so far and there are still three more folders below that - i can scroll down on the left side panel and see all of them.

my monitor at work is different - larger and i have to have it set for quickbooks to show correctly - i forget what the setting is, atm - well, on that one, i can see all the folders on the left side panel - no scroll bar at all. on this one, it's all scrunched down and only 4 actually show and i need to scroll to get to the ones further down.

k. just tried something. you can drag messages over to the folder list. i successfully dropped one into the 'deleted' folder. so, that's an alternate way to move messages to your folders - especially those that you can't get to from the 'move to'.

man! WHY do they always have to fix what ISN'T broken???

'nother thing. anything listed as a favorite contact has been wiped out - you'll have to redo them. you also get to it differently...when in a forward mail or new message, click the TO button and a little window pops up with your contacts - there is also a tab for favorites and one for categories. dunno what categories is or what it's for - is that something new or just something i never noticed/used before?

[Wingdesigner]

OH FER CRYIN' OUT LOUD!!! Sorry, had to get that out of my system. Still haven't been able to get to the library--don't know when. Did find that alternate means of moving stuff, but if I have to go back and re-do my entire contact list... :mad:

[joclyn]

no, the contact list is there. it's the favorites list that is wiped out. they're now both little tab items that you have to click the TO: button to see (the favs used to be to the right of the to:/from:/subject fields).

i'd definitely say the screen resolution as well as size of monitor is part of the issue. at home, i still have the small screen set up and at work it's a 17 or 19 inch. so, of course resolution is different. i think, anyhoo. i'll have to check that on monday. for some reason, tho, i think i've got the one at work set on the same resolution as this one - it's just a much larger screen.

[Wingdesigner]

Ack--sorry for the confusion--I do have my contacts (the eye kind and the hotmail kind ;)) but the thought of re-doing the favourites list--see, the hair is falling out already! Can't get to the library tomorrow as the kittyboys have their annual checkup as soon as I get home from work.

[joclyn]

it's actually pretty easy to re-do the favorites - you can just click on all the people you want and copy them to the favs. (unlike before when you had to go in to each contact individually and edit them to add them to the favs).

my monitor resolution at work is 1152 x 864. it's a 17 inch (diagonal) monitor though. i can see the whole page on hotmail - nothing is scrunched up and, when i click on the 'move to' when i'm in a message, i can see all of the folders. i can also see just about the whole subject line (can't at home).

guess i need to hook up the nice 17 inch monitor that's sitting in the hallway, huh? :rolleyes:

seems to me that they upgraded and didn't take into account that not everyone has one the big monitors.

although, i'm going to test that by changing the resolution to what i have at home. will post again in a moment.

[joclyn]

k. the only thing that changed is that the left side panel got scrunched up - could only see a handful of the folders as opposed to just about all of them with the original setting. the move to pop up list still showed all the folders. and subject line still showed as before.

definitely a monitor issue - it's size as well as the resolution you've got going.

try changing the resolution on your laptop and see if it helps or hurts things.

i'm going to try it at home, too, just to see. i'm also going to get the larger monitor plugged in too - should have done that a long time ago!

[Wingdesigner]

Motz. I guess I'll have to break down and buy a bigger monitor. Really hate to do that when I have a perfectly good one here. Hope to get to the library tomorrow night to do my own check. My monitor won't go any higher than the 10-- by 7--. I had to borrow a 17" from work just to set up this computer and get it to "talk" to my 15"--guess I should have seen the writing on the wall, er, monitor. Sigh. Not happy. Of course, chomping on the inside of my cheek this morning may also have something to do with it. Jocelyn, thanks for all your patient help and letting me gripe in the process.

[Wingdesigner]

Jocelyn, you were right. Finally got to the library and sure enough, the bigger monitor solved everything. However, it looks like Hotmail took out some of the panes, and I can now scroll down to the bottom of my "move to" column once again, and see everything except the bottom of my Inbox page. Guess I'll still need to go shopping. Hmph. The left side panel is still scrunched, but at least I can live with that until. Apparently, I wasn't the only one who fired off angry emails about the "improvements" :ph34r:.

[joclyn]

oh, i'm sure they've received millions of emails about the 'improvements' ;)

i know i've sent almost a dozen about all the problems - both on my account and my boss'!

a 17 inch (on the diagonal) monitor displays everything perfectly. anything smaller doesn't and anything larger may or may not (i don't have anything larger than 17 so couldn't test).

[Audwoman]

Wingdesigner, I do not have hotmail but my company email system to see the bottom of the page I go up to View and change it to medium. The stuff is small but at least I can get to the bottom of the page.

I am working on a 13" laptop that is probably why I am blind.

[Wingdesigner]

Thanks, Aud. But I don't see any choice for "medium" under View. I'm afraid Jocelyn's right--gotta get a bigger monitor. I can scroll to the bottom of my menus now, but still can't see the bottom of my main email pane, even with the scroll bar.